Help & support

Need help with Countdown – Remember the Day? Contact shuvo.ewmgl@gmail.com. Include your app version, iPhone model, iOS version and a short description of the problem. Please do not send payment details, private recipient information, purchase receipts or full backup files.

Free plan and Premium

Start free with up to 3 occasions and renewals combined. Their planning features include gifts, cards, reminders, widgets, imports, checklists and file backups. Premium adds more tracked items and a higher AI allowance.

Premium purchases and restoration

Open Settings → Unlock all features → Restore purchases while signed into the Apple Account used for your purchase and app download. Premium uses Apple’s monthly or yearly auto-renewing subscriptions. The purchase screen shows your local price, billing period, any eligible free trial and renewal terms before Apple asks you to confirm. Available introductory trials are limited to eligible subscribers; Apple allows one introductory offer per subscription group.

Manage or cancel in the app’s subscription settings or Apple subscription settings. Deleting the app or cloud data does not cancel a subscription. Cancellation normally keeps access until the current paid period ends; follow Apple’s displayed trial cancellation deadline. Apple handles billing and refund requests.

Reminders and alarms

Check Settings → Reminder setup check, allow notifications, and review Focus, sound and alarm permissions on your iPhone. Alarms require iOS 26. The app schedules the closest 60 notifications and 30 alarms; open it periodically to refresh future reminders. These are personal planning reminders, not a medical or emergency alarm service.

Backups and CSV import

Use Settings to export a backup to Files or iCloud Drive. Keep a file export for another iPhone or after reinstalling; cloud backups remain tied to each device’s session even though Premium can be restored across devices. Importing a backup replaces local planning data after confirmation, so export your current plan first. Subscription CSV import is local and follows your plan’s combined item limit: use the example CSV, review selected rows, then tap Save. Imported reminders start off until you enable them.

Online gift ideas

Online AI gift ideas and card messages are optional and require internet access and supported device verification. The free allowance is 2 uses per UTC day and 30 per UTC month, shared between both features. Premium adds a higher AI allowance. Usage and reset details appear in the app; service capacity limits may also apply. When the service is busy, use the offline gift inspiration. Suggested costs are estimates; check prices, availability and delivery yourself.

Privacy and deletion

Read the Privacy Policy. Settings → Delete my cloud data removes the current device’s cloud data while keeping your local plans. Contact shuvo.ewmgl@gmail.com for privacy or deletion assistance.

Friends & family sharing is not enabled in this release. Terms of Use: Apple Standard EULA.